Frequently Asked Questions
CONTACT & SUPPORT
How to contact JVB Digital AVStyle / Where are we located
We are committed to providing technical support to our customers as quickly and comprehensively as possible.
Because of this, we unfortunately have to limit ourselves to customers who purchased the product from us.
In order to provide you with prompt service, we ask that you include your order number and the phone number where you can be reached in your email.
If you do not have your order number readily available then this is no problem, we will be happy to help you over the phone and can be reached during our business hours at 033-4655 366.
For products you have not purchased from us, we recommend that you contact your dealer.
ORDERS
What are the shipping costs?
These are listed during the ordering process/checkout.
When will my order be delivered?
Orders placed on weekdays before 3 p.m. are generally shipped the same (business) day and delivered the next business day. No orders are shipped on weekends. You will receive an email from us with the tracking number as soon as we have your order ready for shipment.
PAY
What means of payment are accepted?
We make buying as easy as possible for you. Payment is possible through various options from iDEAL to credit card and even bank transfer.
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RETURN & EXCHANGE
How do I return a product?
You may wish to return ordered product(s) or part of them to us after receipt. You may do so no later than 14 days after receiving the order.
We have the following conditions for a return:
- Within 14 days of delivery of the order including (copy) invoice.
- The product is complete, unused and undamaged.
- The product is packed, if reasonably possible, in its original packaging.
- Return shipping costs are at your own expense.
For visible signs of use, we will give you a partial refund of 75% of the original purchase price. Examples of signs of use: Incomplete and/or without packaging, the product is damaged or dirty.
Check out
here
for more information
What is the return address?
After requesting a return number, we will email you the correct return address.
To avoid misunderstandings, we recommend that you carefully read the return conditions in advance.
These can be found at
https://avstyle.nl/verzenden-retourneren/
It may not be necessary to return the item.
When will I get my money back?
Once we receive the return in good order, the amount will be refunded within three to five business days to the method you used when placing your order.
WARRANTY
Do I have a warranty on my items at JVB Digital / AVStyle?
Yes, all items you purchase from us are covered by the legal warranty. This means that an item must be in good condition and function properly under normal use. If you receive an item where this is not the case, we will provide a suitable solution as soon as possible.
What is the warranty certificate for my item?
Your invoice serves as proof of warranty. So save these well.